Perguntas frequentes

Driving license, ID or Passport (Real documents, no photo). Driving license older than 18 months and over the age of 20.

The minimum rental period is for 48 hour periods, that is, 2 days. The longer the rental lasts and up to a certain limit, the lower the daily rate will be.

When you make your booking, you will recive an automatic response (PENDING), you have to wait for our Central to CONFIRM and send you all information to guarantee your booking (This amount is deducted from the total booking amount).
Confirmed reservations have a maximum duration pending collection of 1H, after this duration without any notice of delay, the reservation is automatically canceled.
Cancelation not refund. Only in case of canceation after payment has been made and cancel within 24H. 

FlashRent - Rent A Car complies with the preventive and corrective maintenance plan of the car manufacturers, but sometimes unforeseen events can happen.You can call the Travel Assistance (24H) contracted in our policy.

In the event of an accident, please point out the contact details of those involved and witnesses. If there is an intervention by a third party, you must correctly fill out the friendly declaration. You must call the police 112 authorities and call FlashRent - Rent A Car to inform them of what happened.

You can pay using the Debit Card, MBWay or in cash (cash in euros). Payment must be made when picking up the vehicle.
After collecting the car, only in very specific cases ( in case of accident or sudden illness, or in case of anomaly with the vehicle and there is no availability of fleet for replacement) we can refund all or part of the reservation payment. As our Policy is NO CREDIT CARD, all customers who wish to pay by CREDIT CARD can, but will have to pay the applicable fees.

Reservations are always confirmed by segment. When renting, FlashRent - Rent A Car, always tries to deliver the chosen vehicle. If this is not possible, we will deliver another one with the characteristics of the same group or higher.

All information is mentioned in the rental contract and by the employee. In the absence of these same conditions, additional costs will be incurred. *Flashrent - Rent A Car does not provide the cleaning, and is not included in the daily rates. Cleaning and disinfection is carried out by a specialized Company.  Cleaning and disinfection are as important as the safety of our vehicles. These amounts are ​​between €13.00 and €30.00, depending on the vehicle group, are debited from the deposit. We remind you that we are a Car Rental and not a Car Wash.  *If the fuel is not delivered the same way, Flashrent Rent A Car will charge the respective filling fee in force.

Sim, mas uma taxa de viagem adicional entre (€200 e €255) será cobrada (One Way) sempre que a Cidade de retorno for um destino diferente da Cidade de retirada. Você deve adicionar o extra (ONE WAY).

Extensions can only be made in person. The rental contract provides a grace period of 30 minutes. After this period, the additional value corresponds to periods of 24 hours.

SMOKING IS PROHIBITED inside FlashRent vehicles. The verification of signs in the vehicle that show such conduct determines the payment by the Customer of a penalty (400€).

All FlashRent Vehicles are equipped with Via Verde electronic device according to Portuguese Law Decree-Law No. 84-C/2022. In Article 27. 

The only persons authorized to drive the vehicle are those listed in the rental agreement as the main driver or additional drivers.

FlashRent has all models/groups of child seats. This must be requested when making your reservation.

YES, after CONFIRMATION from our Central by EMAIL.
THIS AFTER HOURS SERVICE IS APPLIED:
MONDAY TO FRIDAY FROM 7pm to 10pm or before 9am.
SATURDAYS FROM 1pm to 9pm or before 10am.
SUNDAYS AND HOLIDAYS (PICKUP AVAILABLE FROM 1pm to 9pm)
YOU WILL FIND THIS SERVICE IN THE EXTRAS FIELD THAT YOU MUST ALWAYS INCLUDE IN YOUR BOOKING.

To drive your car outside the country ( Espanha), you need to inform the Car Rental companie, in advance and you need to pay a cross-border fee.

If there is no such information, the driver is subject to a penalty of ( 100€), conditions that are found in your rental contract.

No, your reservation stays pending for 24h, with exceptions when done after 1pm on Saturday or on Sandays. Our Reservation Center will respond with the necessary corrections when applied and will give all information to guarantee your reservation.